Privacy Policy
Last updated October 2026.
This policy describes how the Aspen Counseling website handles information. It applies to this website only. Privacy practices for therapy itself are covered separately in our Notice of Privacy Practices, which every client receives at intake.
What we collect
If you use the contact form, we receive what you enter: your name, phone number, email address, your preferred time of day for a call, and whatever you write in the message box. We do not sell information to anyone, and your visit is never used to show you ads.
We run ads on Google. If you allow it in the notice at the bottom of the site, Google Ads is told when the contact form is sent or a phone number is tapped, so we can see whether our ads help people reach us. That is the only time the site contacts Google. With it, Google receives the ad you clicked if you came from one, an identifier kept in Google cookies on this site for up to 90 days, and basic browser and device details such as screen size. It never receives anything you wrote, and it is not used to show you ads. Unless you allow it, nothing from your visit is sent to Google.
You can change your answer to the notice at any time.
We also use Vercel Web Analytics, which counts page views, whether the contact form was used, taps on our phone number, and answers to the notice at the bottom of the site, all in aggregate. It sets no cookies and does not identify you, so it runs whatever you choose in the notice.
How we use it
Contact form submissions are used solely to reach you and schedule a consultation. Your submission is delivered into Spruce, the secure platform our practice uses for client communication, where it is visible only to practice staff. If that delivery ever fails, staff receive an alert email containing your name and contact details so they can call you; the message you wrote is deliberately left out of that email. You are welcome to keep your message brief and save the details for our call.
Reviews and testimonials
We do not ask clients or former clients for reviews or testimonials. Oregon's counseling ethics rules prohibit it, because of the influence a therapist has in that relationship. If you see a review of us online, it was not requested by us. We also cannot reply to any review in a way that confirms or denies whether someone is a client, so if you have a concern, please call us directly.
Questions
Contact us at info@aspencounseling.info or (541) 872-3772.